Shipping & Returns Policy
Shipping Policy
At Carote®, we provide domestic ground shipping for orders within the continental United States.
Orders are typically processed and dispatched within 1–2 business days. Once shipped, standard ground delivery generally takes approximately 2–7 business days, depending on the destination and carrier service.
Once your order has shipped, tracking information will be sent to you by email or message. You may also log in to your account to check the latest delivery status.
Please make sure your shipping address is complete and accurate before placing your order. Carote® is not responsible for delays, failed deliveries, or additional re-delivery charges resulting from incorrect or incomplete address information provided by the customer.
Please note that we currently do not offer office or warehouse pickup.
If you have any questions about your shipment, don't hesitate to contact our Customer Service Team for assistance.
Return Policy
We want you to be satisfied with your Carote® purchase. If you are not completely happy with your order, you may request a return within 30 days from the date of delivery.
Eligible returns may receive a full refund, subject to the conditions outlined below.
Conditions for Returns
To qualify for a return:
- The return request must be made within 30 days of delivery.
- Products must be returned in their original packaging.
- All original accessories, components, and included items must be returned with the product.
- Customers should provide proof of purchase and the original order number.
- Products should be securely packed to prevent damage during return shipping.
If returned products are missing parts, returned in poor condition, or damaged due to improper packaging, Carote® reserves the right to apply a restocking or repacking fee based on the loss in product value.
How to Initiate a Return
To request a return, please contact our Customer Service Team and provide the following information:
- Full name and order number
- Reason for return
- Product name and quantity being returned
- Photos of the product, packaging, or any damaged or missing parts, if applicable
- Confirmation of whether the product has been opened or used
Our customer service team will review your request and provide the appropriate return instructions.
For standard no-reason returns, customers are generally responsible for the cost and safe shipment of the returned product back to Carote®.
Damaged or Defective Items
If you receive a damaged, defective, or incomplete product, please contact us as soon as possible and provide photos showing the issue.
For verified product quality issues covered under our warranty, Carote® may provide a replacement part, product replacement, or other appropriate resolution depending on the nature of the issue.
Carote® cookware is covered by a 3-year warranty for eligible quality-related defects.
For handles, lids, and knobs, defective parts may be replaced free of charge. For non-stick coating quality issues covered by warranty, the entire affected item may be eligible for replacement.
Damage caused by misuse, improper care, accidents, or other customer-related causes is not covered under the standard warranty.
Refunds
Once the returned product is received and inspected by our Quality Assurance Team, we will notify you regarding the status of your refund.
Approved refunds are typically processed within 2–3 business days after inspection and will be issued to the original payment method used for the purchase.
Depending on your bank, credit card issuer, or payment provider, it may take an additional 3–5 business days for the refunded amount to appear in your account.
Additional Notes
Returns that do not meet the requirements above may be subject to additional fees or may be declined.
Customers are responsible for ensuring that return packages are securely packed and that any shipping labels are correctly attached and readable.
Carote® reserves the right to review and limit returns in cases of suspected misuse, abuse, or fraudulent activity.
If you have any questions about shipping, returns, refunds, or warranty coverage, please contact our Customer Service Team for further assistance.