物流政策
Shipping Policy
- Carote® offers domestic ground shipping for all orders in the continental US.
- An additional fee will be charged for orders shipping to Hawaii or Alaska.
- All orders will be shipped out within 24 hours.
- Orders shipped through the ground usually take 2-5 business days to deliver upon dispatch; if you do not receive it during this time frame, contact us, and we'll help you.
- Kindly check the map below to estimate the delivery time.
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- Standard UPS Delivery Cost is $4.99, free for all orders
- You can check the delivery status through the tracking link we send by e-mail & message, or youcand log in to your account to trace your order directly.
*Please note that we do not offer office pick-ups. Please DO NOT use a P.O.BOX address while checking out since UPS does not support this address for shipping huge cookware.
Return Policy
We have a 30-Day Return Policy, which means you have 30 days after receiving your item to request a return in case, you accept the product and are not satisfied. All product returns must be shipped back in their original packaging and include all accessories. Any refunds will be processed via the original form of payment.
You can contact us for any return questions through live chat on our website or by mail to service@mycarote.com.
For more refund policies, check Refund Policy.