Carote - FAQ

1. Delivery Time and Tracking: How long does delivery take, and how can I track my order?
We ship from our overseas warehouse, and you will receive a logistics tracking number via email within 1-3 business days. Standard delivery time is within one week. You can track your order using the provided tracking number on the corresponding logistics website. Alternatively, you can email our customer service at customercare@mycarote.com and info@mycarote.com with your order number, and they will assist you in tracking your shipment.

2. Smoke when Using Cookware: Does Carote cookware produce a lot of smoke when used?
The amount of smoke produced is not related to the cookware itself but depends on the type of oil used and the cooking temperature. We recommend using Carote cookware at temperatures below 250 degrees Celsius and using a small amount of oil to avoid excessive smoking.

3. Compatibility with Induction Stove: Can I use Carote cookware on an induction stove?
Yes, Carote cookware is compatible with both induction and gas stoves, making it suitable for all types of cooktops.

4. Safety of Coating: Is the non-stick coating safe for food and humans?
Carote's non-stick coating is 100% free of PFOAs, PFAs, Lead, and Cadmium, making it safe for human use.

5. Cooking Variety of Foods: Can I cook all types of foods with Carote cookware?
Carote's non-stick coating is highly stable, resistant to acids and bases, and does not react chemically with other substances, making it suitable for cooking a wide range of foods, except for very hard or abrasive items like crabs and shells.

6. Non-Stick Coating Durability: Does the non-stick coating wear off, and how can I prevent it?
Under normal usage, Carote's non-stick coating does not wear off. Avoid using sharp or abrasive utensils and extreme high heat to ensure its longevity.

7. Contacting Customer Support: How can I contact customer support if I have issues with my cookware?
For urgent customer service, please contact customercare@mycarote.com and info@mycarote.com. Depending on your location, specific email addresses apply.

8. Dishwasher Use: Can I put Carote pans and pots in the dishwasher?
We do not recommend using a dishwasher as the granite non-stick coating may be affected by the hardness of water and aggressive detergents. Cleaning Carote cookware is easy; wash it in warm soapy water and dry it with a soft towel or kitchen paper.

9. Harmful Substances: Does Carote cookware contain harmful substances?
Carote cookware undergoes thorough testing and does not contain harmful chemicals in the manufacturing process. It is certified by FDA, SGS, MA, and CNAS and is considered safe for daily use.

10. Recommended Utensils: What utensils are recommended for use with Carote cookware?
We recommend using rubber or silicone utensils with Carote non-stick cookware to prevent scratches and maintain its visual appearance.

11. Weight and Handling: Are Carote pots and pans heavy or easy to handle?
Carote's White Granite, Classic Granite, and Brown Granite collection pots and pans have similar weights, which vary by product.

12. Cleaning and Maintenance: How should I clean and maintain my Carote cookware?

13. Return Policy: What is the return policy for Carote products?
We offer a 30-day, no-reason return policy. If you are not satisfied with your product, you can request a return within 30 days of delivery for a full refund. Please ensure the product is returned in its original packaging with all accessories.

14. Stain Removal: How can I remove stubborn stains from the bottom of the cookware?
Stubborn stains can be removed with a mixture of baking soda and water. Detailed instructions are provided for effective cleaning.

15. Manufacturing Location: Where are Carote products manufactured?
Carote products are mainly made in world-class factories in China and Vietnam, adhering to strict ethical manufacturing practices and maintaining required standards.

16. Usage Tips: Any tips for using Carote pans and pots?
Follow our usage tips for efficient and safe cooking with Carote cookware.

17. Oven Use with Detachable Handles: Can I put Carote cookware with detachable handles in the oven?
The Bakelite handles are not oven-safe and may burn. We use Bakelite handles for safety and design reasons.

Please note: This information is subject to change, and for urgent inquiries, please contact our customer service.