Return, Refund and Warranty Policy

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Please note that we only offer after sale service to customers who have bought the products from our official stores. Please click here to get to know our official stores.

 1- Shipment

The items will be shipped to your address from a local warehouse and you will receive the items within several days. We currently ship to US for the orders placed on Carote official website. If your shipment address is not in US, please visit our official stores page and use the E-commerce platforms we work with as seller.

2- Return Policy

We offer 15 days no-reason return policy. In case, you receive the product and are not satisfied, you can ask for return with no reason for 15 days from the date of the delivery and get full refund. Please make sure that you have not used the item in order to enjoy the 15 days no-reason return policy.

3- Refund and Warranty Policy

We offer the refund and warranty policy as follows:

3.1 Within the 15 days after the delivery date

3.1.1 You have received a defective product

If you received a defective item, you can ask for full refund or replacement with new product. Please make sure that the package is still available and send us the pictures of the item. Once we confirm it, we will arrange it with you to refund or send you a new item according to your request.

3.1.2 The product is not defective but still you intend to get refund

You can ask for full refund but please make sure that you have not used the item and it will not affect the sale of the item as the brand new item later. In this case, you will pay the courier service to ship the item back to our warehouse. When we receive the item in our warehouse, we will refund you.
3.2 The product which is defected after 15 days from the delivery date 

Please note the options below:

3.2.1 For handle, lid and knob of the products, we offer 1-year warranty. Warranty is the defective part replacement with the new one.  If the handle, lid or knob is defective, we will pay the shipment cost and send you a new replacement for free and in case the handle, lid or knob is damaged by the customer, we still send a free replacement but the customer will pay the shipment cost. Please refer to cookware care page to follow the instructions before the first use, cleaning etc.

3.2.2 For non-stick coating, we offer 1-year warranty. The warranty covers the whole item replacement with new one and does not cover the issues related to damages taken place by the customer. Please refer to cookware care page to follow the instructions before the first use, cleaning etc. In this case, the customer will pay the shipment cost.
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