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Carote® Limited Warranty
this Limited Warranty is valid only in the United States. Should your product require warranty service, please contact us at customer service for a warranty evaluation.
We offer 15 days no-reason return policy. In case, you receive the product and are not satisfied, you can ask for return with no reason for 15 days from the date of the delivery and get full refund. Please make sure that you have not used the item in order to enjoy the 15 days no-reason return policy.
You have received a defective product.
If you received a defective item, you can ask for full refund or replacement with new product. Please make sure that the package is still available and send us the pictures of the item. Once we confirm it, we will arrange it with you to refund or resend you a new item according to your request.
The product is not defective but you still intend to get refund.
You can ask for full refund but please make sure that you have not used the item and it will not affect the sale of the item as the brand new item later. In this case, you will pay the courier service to ship the item back to our warehouse. When we receive the item in our warehouse, we will refund you.
Carote 1-year warranty covers the whole item replacement with new one and does not cover the issues related to damages taken place by the customer,
If the replace&repair are approved by our customer service team, please provide&send the following information to our Customer Service Team 1. full name and Order no. (can be found in your member account), 2. adress to receive, 3. telephone number, 4. Photographs (e.g. the defective part or whole package to show any problem). You may then return the product properly packaged and postage prepaid along. If your returned product is inspected by our Quality Assurance Team (QAT) and confirmed that it fits within our Return Policy, one of equal or greater value return will be given, the return cost would be fully covered by us.
*Carote shall not be obliged to replace any product which is not accompanied by a valid proof of purchase.
This warranty is limited to the original US consumer with proof of purchase. If the product was not purchased new from Carote official site or an authorized dealer, distributor, reseller within the United States, this warranty is null and void.
Carote reserves the right to utilize comparable reconditioned, refurbished, repaired, or re-manufactured products or parts in the warranty repair or replacement process. Such products and parts will be comparable in function and performance to an original product or part and warranted for the remainder of the original warranty period.