Warranty

Carote® Limited Warranty 

this Limited Warranty is valid only in the United States. Should your product require warranty service, please contact us at customer service for a warranty evaluation.

15 days no-reason return policy

We offer 15 days no-reason return policy. In case, you receive the product and are not satisfied, you can ask for return with no reason for 15 days from the date of the delivery and get full refund. Please make sure that you have not used the item in order to enjoy the 15 days no-reason return policy. 

You have received a defective product.
If you received a defective item, you can ask for full refund or replacement with new product. Please make sure that the package is still available and send us the pictures of the item. Once we confirm it, we will arrange it with you to refund or resend you a new item according to your request.

The product is not defective but you still intend to get refund.
You can ask for full refund but please make sure that you have not used the item and it will not affect the sale of the item as the brand new item later. In this case, you will pay the courier service to ship the item back to our warehouse. When we receive the item in our warehouse, we will refund you.

1-year warranty.

Carote 1-year warranty covers the whole item replacement with new one and does not cover the issues related to damages taken place by the customer, 

• For handle, lid and knob of the products, we offer 1-year warranty. Warranty is the defective part replacement with the new one.  If the handle, lid or knob is defective, we will pay the shipment cost and send you a new replacement for free and in case the handle, lid or knob is damaged by the customer, we still send a free replacement but the customer will pay the shipment cost. Please refer to Cookware Care&Cleaning page to follow the instructions before the first use, cleaning etc.

• For non-stick coating, we offer 1-year warranty. The warranty covers the whole item replacement with new one and does not cover the issues related to damages taken place by the customer. Please refer to Cookware Care&Cleaning page to follow the instructions before the first use, cleaning etc. In this case, the customer will pay the shipment cost.

If the replace&repair are approved by our customer service team, please provide&send the following information to our Customer Service Team 1. full name and Order no. (can be found in your member account), 2. adress to receive, 3. telephone number, 4. Photographs (e.g. the defective part or whole package to show any problem). You may then return the product properly packaged and postage prepaid along. If your returned product is inspected by our Quality Assurance Team (QAT) and confirmed that it fits within our Return Policy, one of equal or greater value return will be given, the return cost would be fully covered by us.

*Carote shall not be obliged to replace any product which is not accompanied by a valid proof of purchase.

Exclusions 
This warranty does not cover: 

• Interior and exterior damage arising from improper use, including thermal shock, drops,  warping, or metal separation due to high heat, prolonged heat exposure, scorching, prolonged heat exposure, failure to follow the use and care instructions, or an unauthorized modification or repair.
• Normal product wear and tear, such as scratches, dents, dings, scuffs, stains, discoloration, color changes, minor paint chips, normal wear and tear, or other nonfunctional changes in the appearance of the product that occur during normal handling and use of cookware by any party and which do not impair the functionality of the product as intended.
• Nonstick coating deterioration/discoloration/or improper use of non-stick pans including damage due to metal/sharp utensils, and caused by the use of scouring pads, steel wool, abrasive cleaners, bleach and other similar products
• Breakage of glassware or plateware
• Commercial, professional, or workplace use
• Any accident caused by fire, flood, natural occurrences etc

This warranty is limited to the original US consumer with proof of purchase. If the product was not purchased new from Carote official site or an authorized dealer, distributor, reseller within the United States, this warranty is null and void. 

Carote reserves the right to utilize comparable reconditioned, refurbished, repaired, or re-manufactured products or parts in the warranty repair or replacement process. Such products and parts will be comparable in function and performance to an original product or part and warranted for the remainder of the original warranty period.