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Carote® Limited Warranty
This Limited Warranty is valid only in the United States. Should your product require warranty service, please contact us at customer service for a warranty evaluation.
We offer 30 days, no-reason return policy. If you receive the product and are not satisfied, you can ask for a return with no reason for 30days from the delivery date and get a full refund. Please make sure that you have not used the item to enjoy the 30 days no-reason return policy.
If the returned item is used, or missing any parts, or is damaged during return shipping because it wasn't packaged correctly, we might provide a partial refund for the loss in the item's value.
If you received a defective item, you could either ask for a full refund or a new replacement. Please make sure that the package is available and send us pictures of the product. Once we confirm, we will arrange a refund for you or resend you a new replacement according to your request.
You can ask for a full refund. But please make sure that you have not used the product, and the product must remain under a resellable condition. In addition, you need to pay for the courier service to ship the item back to our warehouse. Once we receive the product in our warehouse, we will arrange a refund for you.
Carote 1-year warranty covers the whole item replacement with a new one and does not cover the issues related to damages taken place by the customer.
If the replace & repair are approved by our customer service team, please provide & send the following information to our Customer Service Team
You may then return the product properly packaged and postage prepaid along. In addition, if your returned product is inspected by our Quality Assurance Team (QAT) and confirms that it complies with our Return Policy, we will return a product of equal or greater value with a covered return shipping cost.
*Carote shall not be obliged to replace any product which is not accompanied by a valid proof of purchase.
This warranty is limited to the original US consumer with proof of purchase. If the product was not purchased new from Carote official site or an authorized dealer, distributor, reseller within the United States, this warranty is null and void.
Carote reserves the right to utilize comparable reconditioned, refurbished, repaired, or re-manufactured products or parts in the warranty repair or replacement process. Such products and parts will be comparable in function and performance to an original product or part and warranted for the remainder of the original warranty period.