Carote Cookware Warranty

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Warranty

Carote® Limited Warranty 

This Limited Warranty is valid only in the United States. Should your product require warranty service, please contact us at customer service for a warranty evaluation.

30 days no-reason return policy

We offer 30 days, no-reason return policy. If you receive the product and are not satisfied, you can ask for a return with no reason for 30days from the delivery date and get a full refund. Please make sure that you have not used the item to enjoy the 30 days no-reason return policy.

If the returned item is used, or missing any parts, or is damaged during return shipping because it wasn't packaged correctly, we might provide a partial refund for the loss in the item's value.

  • You have received a defective product.

If you received a defective item, you could either ask for a full refund or a new replacement. Please make sure that the package is available and send us pictures of the product. Once we confirm, we will arrange a refund for you or resend you a new replacement according to your request.

  • The product is not defective, but you still intend to get a refund.

You can ask for a full refund. But please make sure that you have not used the product, and the product must remain under a resellable condition. In addition, you need to pay for the courier service to ship the item back to our warehouse. Once we receive the product in our warehouse, we will arrange a refund for you.

1-year warranty.

Carote 1-year warranty covers the whole item replacement with a new one and does not cover the issues related to damages taken place by the customer.

    • For all handle, lid and knob of Carote's products, we offer a 1-year warranty for a new part replacement under the condition that the parts are faulty during the arrival of the package. If the customer accidentally damaged the handle, lid or knob and wish to get a replacement, we will send a replacement free of charge, but the customer will require to pay the shipment cost. Please refer to Cookware Care & Cleaning page to follow the instructions before the first use, cleaning etc.
    • For non-stick coating, we offer 1-year warranty. The warranty covers the whole item replacement with a new one and does not cover the issues related to damages taken place by the customer. Please refer to Cookware Care & Cleaning page to follow the instructions before the first use, cleaning etc. In this case, the customer will pay the shipment cost.

         

        If the replace & repair are approved by our customer service team, please provide & send the following information to our Customer Service Team 

        1. Full name and Order no. (can be found in your member account)
        2. Address to receive
        3. Telephone number
        4. Photographs (e.g. the defective part or whole package to show any problem).

         

        You may then return the product properly packaged and postage prepaid along. In addition, if your returned product is inspected by our Quality Assurance Team (QAT) and confirms that it complies with our Return Policy, we will return a product of equal or greater value with a covered return shipping cost.

        *Carote shall not be obliged to replace any product which is not accompanied by a valid proof of purchase.

        Exclusions 
        This warranty does not cover: 

        • Interior and exterior damage arising from improper use, including thermal shock, drops,  warping, or metal separation due to high heat, prolonged heat exposure, scorching, failure to follow the use and care instructions, or an unauthorized modification or repair.
        • Normal product wear and tear, such as scratches, dents, dings, scuffs, stains, discoloration, color changes, minor paint chips, normal wear and tear, or other nonfunctional changes in the appearance of the product that occur during normal handling and use of cookware by any party and which do not impair the functionality of the product as intended.
        • Nonstick coating discoloration/or improper use of non-stick pans including damage due to metal/sharp utensils, and caused by the use of scouring pads, steel wool, abrasive cleaners, bleach and other similar products
        • Breakage of glassware or plateware
        • Commercial, professional, or workplace use
        • Any accident caused by fire, flood, natural occurrences etc

           

          This warranty is limited to the original US consumer with proof of purchase. If the product was not purchased new from Carote official site or an authorized dealer, distributor, reseller within the United States, this warranty is null and void.

          Carote reserves the right to utilize comparable reconditioned, refurbished, repaired, or re-manufactured products or parts in the warranty repair or replacement process. Such products and parts will be comparable in function and performance to an original product or part and warranted for the remainder of the original warranty period.

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