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Common Questions

What Makes Carote Special&Popular?

Premium Quality cookware with the Most Valuable Price & Excellent Service
In 2020, we sold over 25,000,000 pcs cookwares over 30 countries, these 3 things make us special & stand out in the worldwide market stage.

How we can sell Premium Quality Cookware at Such Competitive price.

We opened our first factory&manufactured cookware since 1992. Highly experienced in cookware manufacturing. 
Design, develop, manufacture, and sell directly from Carote team, means we’ve eliminated high and unnecessary retail markups! 
Besides, we we attach great importance to supply-chain control, storage control, global logistics control, that's why you could find such good quality cookware at that competitive price.  

Is Carote A Good Brand?

We have over 3M+ Good Reviews over 30 countries, 4.8 out of 5 stars, Absolutely the best Cooware Brand ever. The Carote pans are by far the best pans you have ever had.

Where Carote Located?

Our office in USA Located in Carote(USA)LLC, 
2468 Historic Rd,
San Diego,
CA 92106, USA
*Only the following companies are our banch companies, please be noted. ●CaroteKitchenwareIndiaPty Ltd 
●Carote(Australia)Pty Ltd 
●CaroteKitchware(Singapore)Ptd Ltd

Where are Carote products made?

Carote products are mainly based in China and Vietnam, all made in world-class factories all of which adhere to our strict ethical manufacturing practices and maintain the required standards for BSCI or SMETA.

What materials are your pots and pans made of?

Our pots and pans are made with aluminum & Bakelite handle. The interior is made with a Swiss ILAG non stick natural granite-delivered coating, 100% Free of PFOS, PFOA, Passed FDA, SGS, MA, CNAS safe test, check craftship here

Are Carote Pans Safe?

We Promise All Materials that Carote® Choosen Are Non-Toxic. to see it clearly, here's our craftship.

Where Does Carote Ship?

For now, official online store "“ only ship orders in the USA, and worldwide shipping will be opened in the near future. If you wanna buy our products out of USA, that's easy, you could probably find us in your local online shopping platform cuz we're selling over 20 countries. 
There’s no language barrier to cooking, and our goal is to bring Carote to wherever you are.

How Do I Care&Clean&Store My Cookware?

Check out our Care Guide!

When Will My Order Ship&Deliver

We offer domestic ground shipping for all our products in the continental USA, probably order will be dispatched within 24 hours on working days, and orders shipped through ground usually take between 2-4 business days to deliver once processed.

Where Is My Order? Can I Track It?

You may proceed to check the delivery status through the tracking link we sent by e-mail&message, or you could Login in your account to trace your order directly.

How Do I Change or Cancel My Order?

We move quickly, so Get in touch as soon as you know you want to edit your order.

The Pan I Want is Out of Stock! What Now?

Don’t fret! On our product pages, we’ll always tell you when pieces will ship next time, please subscribe us

What Is Your Return Policy for Cookware?

We have 15-days No Reason Money Back Guarantee, check more details HERE.

My Cookware Arrived Damaged. What Should I Do?

Yikes! Sometimes the trip from our warehouse to your home can rough it up a bit. Get in touch with us as soon as possible, we would offer you free replacement for you.

Do Your Products Have Warranty?

Yes, check it HERE.

Didn’t find an answers to your questions?

Get in touch with us if you have any further questions.
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