Carote Global

Cosy 2 pc Set Frying Pan Sizes 8 and 9.5 inches

$35.99
This 2 pc set frying pan without lid with sizes 8 and 9.5 inches belong to Cosy cookware set. Cosy cookware set is also called Japanese style cookware set including the non stick frying pans with spout. The body of these fry pans is made of aluminum and they consist of two spouts as well as Y shape ergonomic handle. Moreover, they are suitable for all stovetops including the induction stoves.

Please note that we only offer after sale service to customers who have bought the products from our official stores. Please click here to get to know our official stores.

 1- Shipment

The items will be shipped to your address from a local warehouse and you will receive the items within several days. We currently ship to US for the orders placed on Carote official website. If your shipment address is not in US, please visit our official stores page and use the E-commerce platforms we work with as seller.

2- Return Policy

We offer 15 days no-reason return policy. In case, you receive the product and are not satisfied, you can ask for return with no reason for 15 days from the date of the delivery and get full refund. Please make sure that you have not used the item in order to enjoy the 15 days no-reason return policy.

3- Refund and Warranty Policy

We offer the refund and warranty policy as follows:

3.1 Within the 15 days after the delivery date

3.1.1 You have received a defective product

If you received a defective item, you can ask for full refund or replacement with new product. Please make sure that the package is still available and send us the pictures of the item. Once we confirm it, we will arrange it with you to refund or send you a new item according to your request.

3.1.2 The product is not defective but still you intend to get refund

You can ask for full refund but please make sure that you have not used the item and it will not affect the sale of the item as the brand new item later. In this case, you will pay the courier service to ship the item back to our warehouse. When we receive the item in our warehouse, we will refund you.
 
3.2 The product which is defected after 15 days from the delivery date 

Please note the options below:

3.2.1 For handle, lid and knob of the products, we offer 1-year warranty. Warranty is the defective part replacement with the new one.  If the handle, lid or knob is defective, we will pay the shipment cost and send you a new replacement for free and in case the handle, lid or knob is damaged by the customer, we still send a free replacement but the customer will pay the shipment cost. Please refer to cookware care page to follow the instructions before the first use, cleaning etc.

3.2.2 For non-stick coating, we offer 1-year warranty. The warranty covers the whole item replacement with new one and does not cover the issues related to damages taken place by the customer. Please refer to cookware care page to follow the instructions before the first use, cleaning etc. In this case, the customer will pay the shipment cost.

US Office:

Historic Decatur Rd Ste 140,San Diego,CA,92106

Japan Office:

3-11-5 Ueno, Taito-ku, Tokyo


South Korea Office:

459,2nd floor, 41, Yonsei-ro 5da-gil, Seodaemun-gu, Seoul

India Office:

2nd floor, 55, lane 2,, Westend Marg Saidulajab, near Saket metro, Delhi,South Delhi, Delhi, 110030


Singapore Office:

152 Beach Road #14-02 Gateway East, Singapore, 189721

Indonesia Office:

Soho Capital Podomoro City LT 19, Unit 01-09,Kel. Tanjung Duren Selatan, Kec. Grogol Petamburan, Kota Adm. Jakarta Barat, Prop. DKI Jakarta


Malaysia Office:

35, 1st Floor Jalan Kelisa Emas 1 Taman KELISA Emas 13700 Seberang Jaya Pulau Pinang

Taiwan Office:

6th floor 13 ,No.155 , Section 1, Jilong Road, Xinyi District, Taipei City


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